Renaissance Charlotte Southpark Hotel

The room and beds smelled musty and old, the air conditioning would never get the room cool enough even though it said it was set to 64°, the indoor pool smelled so strong chemically that we couldn't stand to be in the pool room for any length of time at all, and the beds need to be upgraded to queen size beds. Full size beds should be a thing of the past! For $160, our experience was disappointing.

the staff was great the hotel was clean and very inviting.

The price was a little high

My primary is cleanliness & comfort.

Over priced.

The location of the hotel and the decor and free parking.

Nice location, clean, great staff, modern....as advertised! My wife and I was very impressed! If in area again, would definitely stay again!

I like that this hotel was in a great location. Very nice upscale location. Mall was directly across the street. Staff was very nice.

Everything was great!

Great location. Great beds and pillows. Everything was awesome there and I would go again.

The carpeting was rather thin.

Staff was extremely helpful and acomodating, location was perfect for our purpose, and comfort and cleanliness top notch

Nothing to be said

Very nice facility! Close to everything we needed during our trip. Clean rooms and quiet ac! Loved the courtyard too!

We've stayed multiple times; it's simply a pleasant and convenient place.

Staff was very helpful and accommodating.

I would like to see A free breakfast buffet. The price for breakfast was way to much.

The stone cut grits @ breakfast!

The veranda overlooks the lobby

The bed was amazing and the style wad great! The front desk and concierge were also very respectful and helpful.

During our second period of staying at the Renaissance (i.e., our 4th night in Charlotte since we stayed with family on the 3rd night) I noticed the artwork was the same in the room we stayed in on the first and second nights. The Renaissance suddenly didn't seem as appealing as it did during the first two nights of our stay. More importantly, when ordering drinks for room, it took the room service staff approximately 20+ minutes to bring us a two drinks and some wine. The cocktails were watered down from the ice on both occasions due to the time it took the staff to bring then to our room. Also, we were left with this primitive tool which was a very simple corkscrew with at T-handle to uncork our bottle of wine. The wine glasses were not too clean either. On our 4th night we had the same issues as the 2nd night before, but this time I requested the waiter to open the bottle of wine for us which he did in approximately 30 seconds which was awkward for us, but not as embarrassing as my girlfriend and I struggling with popping the cork. I have a relatively cheap wine bottle opener at home which requires little to no effort to do using a novel concept called mechanical advantage. I suggest the Renaissance change a few things to get a better review for the price!

The bed was comfortable

Nicole and dime for extra milk for coffee.

The staff at this hotel really made the stay AWESOME. Everyone was helpful and the champagne and chocolates at check in was a good touch. The location is in walking distance to restaurants and the mall.